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What is the Cancellation Policy of Azul Airlines?

When a new customer reserves a seat at Azul Airlines but wants to cancel their trip due to an emergency, there is no issue; with this airline, customers can cancel their air trip at any time by visiting its official web page. But before proceeding with the cancellation, it is important for you to know its policies so that you can ensure whether your booking call-off is acceptable or not otherwise you have to encounter with some difficulties on getting the refund back. 

If you don’t have the information about the policies, don’t worry; just read the details below.

The rules and regulations to call your booking

  • Reservations that are made through third-party flight service provider agencies are not eligible for cancellation. Still, if the customer wants to postpone their trip then they are required to contact the customer service help desk department of the same third-party flight service provider agency.
  • According to the Azul Airlines Cancellation Policy and Fee, customers must pay USD 125 per passenger for international flights in both Economy and Business class respectively. For domestic trips economy class passenger are not allowed to call off his or her bookings and get the refund back in their bank accounts.
  • This airline will not charge any deduction or cancellation penalties/fees if the booking is canceled for bad weather, operational failures, or pandemics such as COVID-19, floods, etc.
  • If the booking is done under introductory or basic economy class, the passengers are not allowed to cancel their booking.

How Can I Cancel My Azul Airlines Flight?

Here, you are required to visit the airline website from your smartphone, PC, etc and when you open the website and the home page opens then you are required to click on manage booking/ reservation.

  • On this page, you are required to enter the details of your reservation number with the passenger’s last name, which is written on your e-ticket.
  • Recheck the details and submit it by tapping on the Continue tab.
  • Then after login a new page will open where you can see your reservation details of all the flights you reserved with this airline.
  • Search for the flight that you are thinking of for cancellation.
  • Then, press or manage reservation.
  • Cancel the ticket, pay the penalty if required, and click on submit.

Then, within a few moments after cancellation, you will get the confirmation details that your trip has been postponed on your registered email address.

What is the Azul Airlines Refund Claim Policy and Fee?

According to the policy, the Azul Airlines air trip cancellation fee is USD 100 to USD 400 and applies after 24 hours from the date of confirmation of the trip. However, your eligibility scale for a return or credit voucher depends on the airfare rules and regulations applied to your flight confirmation. So, if you want to cancel the ticket, then within 24 hours of reserving the trip, you can call off your booking without paying any taxes and penalties and can claim a refund. ( Valid for both business class flights or economy class flights)

What is the Azul Airlines Reschedule Policy and Cost?

If you want to reschedule your flight then you need to follow the policies which are mentioned below.

  • You can reschedule your flight for the same day, but you will be required to pay some penalties for this.
  • Reservations made through third-party flight service provider agencies' web pages are not eligible for flight rescheduling. Still, if the customer wants to reschedule their trip, they must contact the customer service help desk department of the same third-party flight service provider agency.
  • If there are differences in miles, then passengers need to pay the miles' difference fare.

How Do I get a live person at Azul Airlines?

If you want to get a live person, then you need to dial the airline's contact number, which is +1 888 567 2985 or +55 11 4003 3255. If you want to recheck the number then you can recheck the number from its official web page. Then call on the number.  After calling the number, your call will contacted by an automated voice known as the IVR menu. Follow the IVR menu process shown below and finally connect with an airline agent. In the menu, you need to:

Pick the most preferable language and change the IVR menu voice so that you can understand its procedures very quickly.

Then, you are required to choose the topic that you want to discuss with the agent. Here you need to:

  • Press 1 to you enquire about your booked flight.
  • Press 3 to manage your booked flight.
  • Press 5 to make a new booking.
  • Press 7 to register a complaint or feedback on your flight reservation.
  • Press 9 to discuss the trip cancellation and refund/return inquiries.
  • Press 0 to get back to the main menu.

When the procedure ends, within 2 to 4 minutes, if the connection is good, then your call will connect to the available agent at that time. 

What is Azul Airlines Baggage Allowance Policy?

According to the Azul Airlines Baggage Allowance Policy, the airline permits users to carry one complimentary checked bag for all Economy flight class passengers, and two complimentary checked bags are allowed for Business Class passengers. Remember all checked bags should be less than 50 pounds in weight (23kg) and cannot surpass a total dimension of 62 inches (158cm). If the passenger’s items of luggage exceed the given weight and dimension then they are required to pay extra charges for this. If passengers don’t pay the amount then they are not required to carry extra luggage items with them on the same flight.

In conclusion, after reading all the given details mentioned above. You are now able to communicate with the customer service live person at the airline and can understand the procedure to cancel your pre-booked flight. So read all the details carefully and get the total refund.

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