Tripsfares Blog

How Do I File A Complaint Against TAP Portugal?

There are numerous methods available for passengers to raise complaints with customer service about any problems they may be experiencing with Tap Portugal. You must read the section below for a detailed description of the process if you are interested in additional information on how to file a complaint.

The Procedure to file a complaint against the airline are:

The following lists the many ways to file a complaint against the airline along with the associated steps to be performed:-

Via Phone Call

  • Visit its official website.
  • Click on the contact option.
  • Choose the phone number based on your question and region.
  • Dial the TAP Portugal phone number +1(800) 221-7370.
  • Now, adhere to the guidelines and choose the language.
  • Choose the key that corresponds with your issues.
  • Furthermore, you can discuss details of your complaint when you speak with a live person over the phone.

Via Complaint Form

Using the complaint form, you can register your issue. To be aware of every step listed below, do the following:-

  • Visit its website.
  • Select the Contact option.
  • The option to file a complaint must then be selected.
  • After providing the complaint information, select the Submit tab.
  • Your concern will be resolved as soon as possible through a representative.

Via Live Chat

You can follow the steps below to file a complaint via chat and interact with a real person:-

  • Visit its official website.
  • Select the contact option.
  • Click on the chat option.
  • Discuss your complaint in the chat window.
  • Your complaint will be promptly resolved by the representative.

What Is This TAP Portugal's Refund Policy?

The following outlines the primary components of the TAP Portugal refund policy:-

  • Up to 24 hours before the departure of the flight, reservations must be canceled.
  • You won't be charged for cancellations made within 24 hours of booking a flight. If the ticket is eligible, you may cancel the flight and receive a complete refund within the first 24 hours of purchase.
  • However, if you reserve the ticket less than seven days before the flight, you will have to pay the cancellation fees. regardless of the instance that the ticket is canceled within 24 hours of purchase.
  • Additionally, you are entitled to request flight cancellation compensation in the instance that the airline cancels the flight for any reason.

What Is The Cancellation Fee?

  • When you make a reservation for a flight on its website and then cancel it. You won't have to pay the TAP Portugal cancellation fee. However, if your flight is canceled within 24 hours of your purchase, you will be charged a refund fee of €15.
  • However, there can be a fee of Euro 30 if you want to cancel a flight reservation that you booked through the booking center or sales counter.

Is Tap Portugal Low-Cost?

This airline's flights can be cost-effective, especially when compared to those of other full-service carriers. Being adaptable with your travel dates is the greatest approach to finding low-cost flights.


As a result, you can find all the answers you need to file a complaint against the airline from the information provided above. It will also help you get in touch with customer support agents.