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How do I get wheelchair assistance At Viva Aerobus?

In terms of the best hassle-free airline services, Viva Aerobus is the best choice for air travelers. It delivers world-class amenities to its passengers 24 days a month and 7 hours a week. You can get assistance from the live agents if you find it difficult to use the flight services. If you want to add any extra services like adding wheelchair assistance then you can also add this service free of cost.

Procedure To Request Wheelchair Assistance Via Live Agent:

Dial the contact number of this airline at +1 866 359 8482 to contact the customer service specialist for Viva Aerobus Wheelchair Assistance By Phone. Just after dialing the contact number, the voice menu of the IVR will start automatically. Follow the IVR commands carefully, such as:

To select the language:

  • Choose 1 to start your process in English.
  • Choose 3 to start your process in Portuguese.
  • Choose 5 to start your process in Spanish.

For placing a request or discussing the problem.

  • Choose 1 for the general queries.
  • If the query is related to air ticket booking, then you can select 3.
  • If the query is related to the flight cancellation, then you can choose 5.
  • For the query related to the change name on the air ticket, you can select 7.
  • For the query related to the refund, you can choose 9.
  • For any air services request, you can pick

When both the command of the IVR menu will connect, you will be able to communicate with the customer service agent. Follow the steps carefully.

But because of computer system problems or other issues, sometimes customers are unable to connect with the agent and ask about the Viva Aerobus Special Assistance requests. So, This airline also provides other methods so that their passengers can connect with them. 

Other methods to request assistance are:

To go to the airport: If you can not find the proper solutions to your extra service request, then you can directly visit the nearest airport from your house. For this, you are needed to:

  • At the airport, find the live person’s cabin by taking assistance from the help desk section.
  • After finding their cabin, you can place your request you want to add with him/her.
  • Then, deliver all the required information, which can help the live person find the solutions to the queries. 

Via WhatsApp assistance: You can discuss your queries using the Viva Aerobus Whatsapp Number. For this, you are required to save this number on your smartphone at +52 1 55 4357 8482. Now, launch the application and then search for the name. Then, open the profile and type your query. After that, you will receive your solution within a minute.   

Via Mobile application: To use the mobile application of the airline, first, you need to download the application from the iOS store or app store.

  • Then, log in to the application by entering your details. 
  • Then, on the home page column, tap on the manage “My Booking” tab.
  • After that, you need to enter the reservation code or E-ticket number and the customer's last name.
  • Then, you can modify your ticket.

After that, you will receive a mail which is confirmation email that your modification has been done successfully. You can verify your booking again.

Live Person Chat: With the help of live chat, you can learn about any airline information, whether it is related to the Viva Aerobus Covid-19 Policy or any extra assistance they want to add. With this method, you can chat with a live person. You are only required to provide all the information necessary to request any extra assistance. Then, he/she will provide you with the solutions as soon as possible.

After reading all the above details, you can now understand how to get wheelchair assistance by speaking with the airline agent or by using other methods. Just follow the details carefully. But still, if you are unable to solve your query, then you can also search vivaaerobus.com, and here you can find all the information you are looking for.

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